Repairs

For Your Convenience, we have provided the answers to the most Frequently Asked Questions for our Tenant Services. Please review the following prior to contacting us. In addition, we have listed New Resident Phone Numbers & Websites to help you (see below FAQ section).

For any regular non-emergency repair requests, please CLICK HERE. FOR EMERGENCY RELATED ISSUES AND AFTER-HOUR EMERGENCIES, SEE BELOW

•  WHAT IS CONSIDERED AN AFTER-HOUR EMERGENCY? - Broken water pipe leaking, toilets not flushing, no water (IF WELL SEE NEXT FAQ), AC not working, loss of power, etc. Please call 239-257-5095. We are available 24/7/365. Appliance repairs and no hot water are not considered emergencies and will be handled the next business day.
•  I HAVE NO WATER WHAT SHOULD I DO? - First, refer to the Well Water System Start-Up CLICK HERE. If after following those instructions you still have no water call the office (239-257-5095).
•  WHAT DO I DO IF MY A/C IS NOT WORKING? - If it is blowing but not cooling check the AC filter. If dirty, clean and/or replace the filter, shut off the AC for approximately 8 hours and turn back on. It should start to cool then. If the filter is clean or the AC system is not blowing any air, submit a work order CLICK HERE or if after hours, weekend or holidays call the Emergency number, 239-257-5095.
•  WHAT DO I DO IF I HAVE NO HOT WATER? - Reset the water heater breaker in the electrical panel and wait for at least two hours. If still no hot water, 

CLICK HERE to submit a work order.